How do I hide my real account balance and positions from Monitoring - Personal Area FAQ

Education

1Account opening
2Personal Area
3Personal information and access data
4Profile verification
5About us
6Trading conditions
7Trading accounts
8Deposit bonus
9Deposit and withdrawal
10IB program
11Autochartist
12Rewards catalogue
13Our copy trading app for Copiers
14Our copy trading app for Master Traders
15Status program
16Shares trading

How do I sign up?
1. Visit the signup page, fill it out, and press Open Account or link via your social media profile.
2. Find our message titled Confirm Your Email Address in your inbox, open it, and press Confirm Email—you will be redirected to our site.
3. Fill in all the required information and press Continue. Next, finish setting up your trading account, and you're ready to go.
I already have a profile in the broker. How can I create a new account?
1. Log in to your profile.
2. If you are at your dashboard, select the Create Account option in the Your Accounts section.
3. Or, scroll down, press Trading Accounts on the menu on the right, and then choose Account List. From there, you can select Open a Real Account or Open a Demo Account.
What type of account should I choose?
What leverage should I select?
Can I open an Islamic-friendly account?
Where can I find your customer agreement?
I opened a trading account. What do I do next?
How can I open a shares trading account?

What is Personal Area for?
In your Personal Area, you can:
- open new accounts
- manage existing ones
- make deposits
- request withdrawals
- transfer funds between your accounts
- claim bonuses
- restore forgotten passwords.
How do I sign in to my Personal Area?
I forgot my Personal Area password. How can I restore it?
1. Visit our password restoration page
2. Enter your registration email address
3. Confirm that you're not a robot
4. Press the Restore password button
We will send a restoration link to your email address: press the Create password button in the email and follow it. Enter a new password twice and press the Submit button. Use your email address and the new password to log in.
How do I switch between accounts in my Personal Area?
How do I change my leverage?
How do I switch my MT4 account to regular or swap-free?
Where can I find all of my accounts?
You can find all your accounts in the Trading accounts tab in the sidebar menu of your Personal Area. Press Trading accounts and then—Account list. You can also follow this link.
At theYour accounts page, you can:
1. View general information:
2. Switch between accounts
3. Restore password
4. Hide or display accounts on the main page
5. Make deposits
6. Create withdrawal requests
7. Review order history
8. Log in to a trading terminal.
How can I hide an account I am not using anymore from my accounts list?
How can I close my Personal Area?
What is Monitoring?
How do I add my account to Monitoring?
How do I remove my account from Monitoring?
1. Open the Monitoring page in your Personal Area.
2. Find the number of the account in the Your monitored accounts list.
3. Press Remove account.
How do I hide my real account balance and positions from Monitoring?
1. Open the Monitoring page.
2. Find the number of the real account in Your monitored accounts.
3. Select Visibility setup and uncheck the required boxes.
4. Press Save settings button below to apply the changes.
Can I have several Personal Areas?

How do I change my email address?
1. Log in to your Personal Area.
2. Open the Settings drop-down menu next to your name.
3. Select Your details page.
4. Press Change next to your current email.
5. Enter your new address and press the Change email button.
We will send you a confirmation link to both old and new addresses. We will send confirmation links to both your old and new addresses. Check both of your inboxes and follow the link in each of them to apply the changes.
How do I change my phone number?
1. Log in to your Personal Area.
2. Open the Settings drop-down menu next to your name.
3. Go to the Your details page.
4. Press Change next to your current phone number.
5. Enter your new phone number and press the Change button.
I forgot my trading account password. How can I get a new one?
1. Log in to your Personal Area.
2. Open the Settings drop-down menu next to your name.
3. Go to the Restore passwords page.
4. Select Account password as the password type you want to restore.
5. Choose the account number from the drop-down menu.
6. Confirm that you’re not a robot.
7. Press the Submit button.
We will send the new password to your email address.
How can I change my PIN?
1. Log in to your Personal Area.
2. Open the Settings drop-down menu next to your name.
3. Go to the Change passwords page.
4. Select PIN.
5. Enter your current PIN and then the new PIN—twice.
6. Press the Change button to apply the changes.
How can I change my Personal Area password?
1. Log in to your Personal Area using your current password.
2. Open the Settings drop-down menu next to your name.
3. Go to the Change passwords page.
4. Select the Personal Area password.
5. Enter your current Personal Area password and then the new password—twice.
6. Press the Change button to apply the changes.
How can I change my trading account password?
1. Log in to your Personal Area.
2. Open the Settings drop-down menu next to your name.
3. Go to the Change passwords page.
4. Select the Account password.
5. Choose the account number from the drop-down menu.
6. Enter your current Account password and then the new password—twice.
7. Press the Change button to apply the changes.
I lost my trading account password/PIN. How can I restore it?
1. Log in to your Personal Area.
2. Open the Settings drop-down menu next to your name.
3. Go to the Restore password page.
4. Select the password type you want to restore: PIN or account password.
5. Choose the account number from the drop-down menu if you want to restore the account password.
6. Confirm that you’re not a robot.
7. Press the Submit button.
We will send the new password to your email address.
How can I change my investor password?
You can change your Investor password in the MT4 and MT5 terminals.
For MT4
Please note that the MT4 web terminal does not support this option. You can change your investor password in the desktop MT4 terminal.
1. Open the Tools drop-down menu.
2. Select Options.
3. Press the Change button.
4. Type the current master password in the text field.
5. Select Change investor password.
6. Type the new investor password in the New Password text field.
7. Re-type the new investor password in the Confirm text field.
8. Press the Ok button.
For MT5
1. Open the File drop-down menu.
2. Select Change password.
3. Type the current master password in the text field.
4. Select Change investor password.
5. Type the new investor password in the New Password text field.
6. Re-type the new investor password in the Confirm text field.
7. Press the Ok button.
An investor password allows you to watch account performance without being able to open or close orders.
How can I restore or change my investor password?
You cannot restore the Investor password. The password is sent to your email address when you open an account. In case you cannot access the letter or you want to reset your investor password, please follow the steps below:
1. Select "tools" and click "options"
2. Under the "server" tab, select "change"
3. Insert the current master password in the "Current Password" text field
4. Select "Change investor password" if it is not marked yet
5. Insert the new investor password in the "New Password" text field
6. Re-type the new investor password in the "Confirm" text field

How can I verify my profile?
You need to provide us with a document verifying your identity. It can be a passport, national identity card, or any other government-issued photo ID. The document must not be expired.
You should submit a picture of your ID through your Personal Area. When taking a picture, make sure that
- your name, photo, date of birth, signature, issue and expiration dates, and serial number are clearly visible
- the entire document is in the photo frame
- the document is not fragmented or folded.
Please do not edit the picture of your document before submitting it.
If you do not reside in the country that issued your primary ID, you need to provide an additional document from your country of residence. It can be a residence permit or any government-issued ID.
Why should I get my profile verified?
I have submitted my documents. How long will it take to verify my profile?
Is my personal information safe with you? How do you protect it?

Where are your servers located?
What are your market opening hours?
What are the advantages of trading with the broker?
We value every trader and do everything possible to make their Forex trading experience with us positive and profitable. Our top priority is providing traders with high-quality services that meet international standards and regulations. We offer:
- market execution of less than a second
- no commission on deposit and withdrawal
- lowest spreads in the industry
- various deposits and withdrawals methods
- negative balance protection
- a wide range of trading tools.
Find out more about our company advantages.
Does the broker take part in CSR programs?
How does the broker support sports activities?

What is your spread? Do you offer fixed spread?
How does floating spread change throughout the day?
Do you have requotes?
Do you have slippage on your platforms?
Do you guarantee stop orders?
Is it possible to lose more than I deposited? What if my account balance becomes negative?
How does negative balance protection work?
Do I need a certain amount of margin to open my order?
My order was not executed correctly. What should I do?
Do you have any commissions?
What trading techniques and strategies can I use?
Do you allow hedging/scalping/news trading?
What tools do you have to track major news releases and times of high market volatility?
What is a price gap, and how does it affect my orders?
A price gap means that either the current bid price is higher than the ask price of the previous quote, or the current ask price is lower than the bid of the previous quote.
It is important to understand that you may not be always able to see a price gap on the chart since it can be enclosed in a candle. As the definition implies, in some cases, you would need to observe the ask price, while the chart shows only the bid price.
The following rules apply to pending orders executed during a price gap:
- if your stop loss is within the price gap, the order will be closed by the first price after the gap
- if the pending order price and take profit level are within the price gap, the order will be cancelled
- if the take-profit order price is within the price gap, the order will be executed by its price
- Buy Stop and Sell Stop pending orders will be executed by the first price after the price gap
- Buy Limit and Sell Limit pending orders will be executed by the order’s price.
Let's imagine that a bid is listed as 1.09004 and ask is 1.0900. In the next tick, bid becomes 1.09012, and ask–1.0902. Then:
- if your Sell order has a stop-loss level at 1.09005, the order will be closed at 1.0902
- if your take-profit level is 1.09005, the order will be closed at 1.0900
- if your Buy Stop order price is 1.09002 with take profit at 1.09022, the order will be cancelled
- if your Buy Stop price is 1.09005, the order will be opened at 1.0902
- if your Buy Limit price is 1.09005, the order will be opened at 1.0900.
What happens if I leave my order open overnight?
Can I trade cryptocurrency at the broker?
Can I trade commodities at the broker?
What are commodities?

What trading accounts do you offer?
Do you offer demo accounts?
How can I open a demo account?
1. Log in to your profile.
2. Scroll down the Dashboard page.
3. Press Create Account next to Your Accounts section.
4. Choose a trading platform.
5. Press Demo beneath Account type.
How do I top up my demo account balance?
1. Log in to your profile.
2. Switch to your demo account on the Dashboard page.
3. Press the Top up button at the top of the page.
4. Change the top-up amount if you need.
5. Press the Proceed button.
Why is my demo account deactivated?
We deactivate demo accounts if they go inactive and you do not log into them.

Expiration period of demo accounts:
- MetaTrader 4: 8 days
- MetaTrader 5: 30 days
- Integrated platform: unlimited.
Why is my real account deactivated?
We deactivate real accounts if you never add money and do not log into them.

Expiration period of real accounts:
- MetaTrader 4: 30 days
- MetaTrader 5: 14 days
- Integrated platform: unlimited.
You can create a new account anytime—it is free.
Can I have multiple accounts?
What account currencies do you offer?
Can I change my account currency?
Where can I find the access data?
The access details, including login (it matches the account number) and password, are sent by email when you open your trading account. You can find the email by the account number or the key phrase Your New Account Details.

If you lose the email, you can restore your account password.
1. Log in to your profile.
2. Press ⚙ next to your name.
3. Choose Restore Passwords in the drop-down menu.
4. Select the password type and the account you need access to.
5. Press the Submit button.
We will send your new password by email.
Where can I find access details for my trading account?
1. Open the Dashboard page.
2. Scroll down to Your Accounts section.
3. Choose an account from the list and press its number.
4. Press Order History in the drop-down menu.
5. Select the dates and press the CSV or HTML button, depending on the file format you prefer.

What trading platforms do you offer?
We offer two very well-known trading platforms, MetaTrader 4 and MetaTrader 5, along with our integrated platform. You can compare them and choose the one fitting your requirements.

MT4 and MT5 are available for trading on your:
- computer via any web browser or a desktop app
- Android device via a web browser, the MT4/MT5 mobile app, or our trading app
- iOS device via a mobile web browser.
Integrated platform is available for trading on your:
- computer via any web browser
- mobile device via our trading app.
You can open both demo and real accounts on all these platforms.
Can I use my account on another platform?
Can I run several accounts simultaneously?
Can I trade with my Android or iOS device?
Yes. If you have a mobile device, you can trade on:
- our trading app
- the MT4 or MT5 mobile app
- a mobile web browser.
If you have an iOS device and MT4 or MT5 mobile app installed, you can access your trading account through them.

If you don't have MetaTrader apps on your iOS device, you can trade on your:
- MT5 or integrated platform account via our trading app
- MT4 or integrated platform account via a web browser
Do you have a web platform?
Yes, we do. Interface of MetaTrader 4 and MetaTrader 5 web platforms and their major tools, including one-click trading and chart trading are identical to those of desktop apps.

You can log into MT4 or MT5 from any browser:
1. enter your login, which matches your trading account number
2. enter a password that we have sent you in the Your Profile Details email
3. select a server
4. and choose a platform—MT4 or MT5.
You can also log into the integrated platform, MT4, or MT5 web platform from your profile:
1. choose a trading account on the Dashboard page
2. press the Trade button
3. enter your trading account password.
Integrated platform also has a web platform available from your profile.

How do I log into MetaTrader 4 with my account?
How do I open an order?
To bring up the New Order window you can:
- press F9 on your keyboard if you use Windows and fn+F9 if you use MacOS
- right-click a symbol in the Market Watch window and select New Order from the pop-up menu
- press the New Order button in the toolbar.
In the pop-up window, select the symbol from the drop-down list, set the volume of the order in lots, set Stop Loss and Take Profit levels, and select the type of your order.
If you choose Market execution, simply press Sell by Market or Buy by Market below to open the position at the current market rate.

If you'd like to open an order at a pre-set price, select Pending Order as the order type. Next, choose its type (Buy Limit, Sell Limit, Buy Stop, or Sell Stop), and specify the price at which it will be triggered. Press Place to submit the order.
To specify Stop Loss or Take Profit, press the up or down arrow to fill in the current price and adjust it to your Stop Loss or Take Profit price.

As soon as the position has been opened, it will appear in the Trade Tab.
MetaTrader 4 also allows you to open and close positions with one click. To enable One-Click trading, select Options from the Tools menu. In the Options window, open the Trade tab, tick One-Click Trading, accept the Terms and Conditions, and press OK to apply the changes.

With one-click trading you can perform trading operations on the chart. To enable the One Click Trading panel, right-click the chart and tick One Click Trading in the context menu. You can use this panel to place market orders with specified volumes.

You can also place a pending order from Trading submenu of the chart's context menu. Right-click on the necessary price level on the chart and select the type of pending order you would like to open. Available pending order types at this price level will be displayed in the menu.

To open a New Order in our trading app, follow these steps:
- choose the symbol you want to trade and tap on it in the list
- set the volume of a position in the upper right part of the screen
- press Sell or Buy to open the order
If you want to set a pending order, press Pending Order in the upper left part of the screen. In the pop-up window, you can choose the type of order, symbol, volume, and price. You may also set the limits Stop Loss, Take Profit, and Expiry in this window. After you've set everything, press Place Order.
What order types are available in MetaTrader 4?
Market orders and pending orders.

Market orders are executed at the current market price.
Pending orders are automated and may differ, depending on the conditions you set:
- Buy Limit triggers a Buy order at a price below the current ask price
- Sell Limit triggers a Sell order at a price above the current bid price
- Buy Stop opens a Buy order when the price reaches the pre-defined level above the current ask price
- Sell Stop opens a Sell order when the bid price reaches the order level below the current bid price.
How do I set Stop Loss and Take Profit?
To modify a position, please double press S/L (stop loss) or T/P (take profit) field of the position line in the Trade tab. Alternatively, you can right-click the position line and select Modify or Delete. Then simply set the stop-loss or take-profit level and press Modify below.

If you use our trading app, go to the second tab at the bottom of the screen, choose an order you want to modify, and press the pencil icon. Tick stop-loss and take-profit options, set the limits, and press Modify Order.

Please consider the following peculiarities for:
- Sell order: stop loss should be above current ask price, and Take Profit should be below the current ask price
- Buy order: stop loss should be below current bid price, and Take Profit should be above the current bid price.
Note that each trading instrument has a certain stop level, so if the stop-loss or take-profit level is too close to the current price, you will not be able to modify the position. You can check minimum stop-loss and take-profit distance by right-clicking a trading instrument in the Market Watch window and selecting Symbols from the context menu. Select the required trading instrument in the pop-up window and press Properties.

You can also modify your order from the chart. To do so, enable the Show Trade Levels option in your terminal settings: go to the toolbar and navigate Tools → Options → Charts → Show trade levels.
Then press on a position level and drag it up (to set take profit for Buy positions or stop loss for Sell positions) or down (stop loss for Buy positions or take profit for Sell positions).
How do I close an order?
Where can I see my trading history?
How do I open a new chart?
Where do I change chart settings?
Why am I unable to open a position?
Why I can see only a few currency pairs in MetaTrader 4?
What are your stop levels?
What do I do if I see 'Waiting for Update' on the chart?
Why is the 'New Order' button grey?
Why do I see 'Invalid account' in the connection status?
An 'Invalid account' error indicates that you have entered incorrect login details. Please make sure that:
- you entered the account number
- you used the correct password
- you chose the correct server we assigned to your account
If you've lost your trader password, you can restore it in your profile.
Why do I see 'No Connection' in the connection status?
No Connection' indicates that you failed to connect to our server. You should do the following:
- Press on the bottom right corner of the terminal window where it is showing 'No Connection' and select Re-scan Servers, or select the server with the lowest ping
- If the server does not respond, close the MetaTrader 4 app and restart it again using Run as Administrator mode
- Check your firewall settings and add MetaTrader 4 to the allowed programs or the list of exceptions.
If this doesn't work, please contact our Customer Support.
Do you provide EAs or Indicators? Where can I download them?

How do I log in to MetaTrader 5 with my account?
Why can't I log in?
How do I open an order?
What order types are available in MT5?
How do I set Stop Loss or Take Profit?
How do I close a position?
Why am I unable to open an order?
How can I check my trading history?
How can I add EAs or custom indicators to MT5?
How can I open a chart?
How can I customise a chart?
How can I add an indicator to a chart?
How can I launch an EA?

What deposit bonus do you offer?
How can I claim the bonus?
There are two ways to claim a bonus. You can:
- activate it manually in your profile after making a deposit
- check the 'Apply further bonuses automatically' option in Settings.
The first option is recommended as you can pick bonuses you are able to afford. Keep in mind that you need to have enough funds to sustain your bonuses before you complete them.
Does the bonus support my margin on integrated platform/MT4/MT5?
Can I withdraw the bonus?
Why am I unable to claim the bonus?
How can I check how many lots I need to trade to complete a bonus?
Can I claim a bonus before completing the previous one?
Where can I see my bonus(es) in integrated platform, MT4, and MT5?
Why was my integrated platform/MT4/MT5 bonus cancelled?
The bonus can be cancelled if:
- your equity falls below the bonus amount
- your personal funds fall below the bonus amount after a withdrawal or internal transfer
- you cancelled the bonus in your profile.
You can get in touch with our Customer Support to specify the reason.

How can I deposit my account?
When will the deposited funds be credited to my balance?
How do USD/EUR exchange rates vary depending on the deposit method?
Are my funds safe? Are your accounts segregated?
I have submitted a withdrawal request. When will I receive the funds?
Do you charge any fees for deposits and withdrawals?
What is the maximum amount of deposits?
How frequently can I make deposits or withdrawals?
Can I submit a withdrawal request if I have open orders?
Which currencies can I use to deposit my account?
Where can I review my deposit and withdrawal history?
How can I withdraw my funds?
My withdrawal request status is 'pending'. What does that mean?
Why was my withdrawal request rejected?
Can I cancel a withdrawal request?
I have not received the funds, even though my withdrawal has been processed. What should I do?
Can I transfer funds between my real accounts?
Yes, you can create an internal transfer request on your Profile page.
1. Choose the Internal transfer option on the right-hand menu.
2. Select the accounts to and from which you would like to transfer the funds.
3. Enter the amount into the 'Amount from' field.
4. Enter your PIN (you can find it in your welcome email or reset it to get a new one).
5. Press theRequest button and confirm your request.
Are internal transfers instant?
Do you charge any fees for internal transfers?
Can I apply a deposit bonus to an internal transfer?

Who is an IB?
How can I open a partner account?
What IB commission do you offer?
What does 'Active client' mean?
What is a 'Valid order' in the IB program?
IB commission is paid for valid orders only. A valid order is a trade that meets the following conditions:
- The trade lasted for 180 or more seconds.
- The difference between the open price and close price of the order is greater than or equal to 30 points (pips in 4-digit precision terms).
- The order was not opened or closed by means of partial close and/or multiple close by.
How often is commission credited to partner accounts?
Where can I get promo materials?
How can I attract clients?

What is a trading signal?
What is Autochartist?
How does Autochartist work?
Autochartist scans the market 24/5 searching for the following patterns:
- Triangles
- Channels and Rectangles
- Wedges
- Head and Shoulders.
At the beginning of each trading session, Autochartist compiles an email report with predictions for the most popular trading instruments.
What is Market Report?
How often do you send out the reports?
Autochartist reports are sent out three times a day at the beginning of each trading session:
- Asian session report goes out at 12 AM (EET)
- European session report is sent at 8 AM (EET)
- American session report—at 1 PM (EET).
How can Autochartist report benefit my trading?

What are reward points? How are they calculated?
How can I earn reward points?
Where can I check my reward points, and what can I exchange them for?
Why don't I receive reward points even though I'm active?
Can I withdraw reward points or add them to my balance?
Do reward points affect my deposit bonus lots?
What address should I use for delivery? Can it be different from the one I specified in my profile?
Are rewards delivered for free?
Can I change my order?
Can I claim the same reward multiple times?
How long does it take for my reward to arrive?
It's been more than 2 weeks since I claimed my reward. Where is it?
Can I track my order?
Are catalogue rewards free of charge?
I claimed a reward and it looks different. Why?
How can I access rewards catalogue?
Who can claim rewards from catalogue?

How do I choose a Master Trader to copy?
How can I copy from a Master Trader?
What is the commission for copying?
How do I stop copying a Master Trader?
How can I withdraw my profit?
Can I stop copying a Master Trader?

How can I become a Master Trader?
How do I adjust the amount of the commission I charge my Copiers?
When do I get the commission from my Copiers?
When is the commission charged to my Copiers?
How do I receive the commission?
How much do I have to pay for using the service?

How is the Master Trader commission calculated?

The commission is charged from Copiers weekly, on Saturdays, and whenever Copiers reduce their investment or unsubscribe from Master Trader. It is credited to Master Traders' Wallet only once a week, every Sunday after 6 p.m. (UTC).

We pay a revenue share commission based on Copiers' overall profit (the total profit gained by Copiers in a week or less, including floating loss from open orders). When we calculate Copiers' profit for a particular period, we compare it with their highest overall profit level in previous periods and only charge a commission if the new profit level is higher. Thus, Copiers will only pay a commission if their overall profit increases.

If a Copier faces a loss, they need to exceed the previous highest overall profit level to be charged the commission. For the Master Traders, that means having profitable orders throughout the week does not always guarantee that they will receive their revenue share commission because the overall profitability of their Copiers matters more.

Here is an example of how the commission is calculated within five weeks:

Time period	Gained profit/loss per period	Copier’s equity (initial investment is 100 USD)	Highest overall profit level	Description
Week 1	+10 USD	100 + 10 = 110 USD	10 USD	Highest overall profit mark is 10 USD, Master Trader receives his commission from the gained 10 USD
Week 2	+20 USD	110 + 20 = 130 USD	30 USD	Highest overall profit mark is now set to 30 USD, Master Trader receives his commission from the gained 20 USD
Week 3	–10 USD	130 — 10 = 120 USD	20 USD	Highest overall profit mark is still 30 USD, and as 20 USD is less than 30 USD, no commission is paid to Master Trader
Week 4	+10 USD	120 + 10 = 130 USD	30 USD	The overall profit mark didn’t exceed the previous highest overall profit point of 30 USD, no commission is paid to Master Trader
Week 5	+5 USD	130 + 5 = 135 USD	35 USD	The new highest overall profit mark is set to 35 USD, Master Trader receives his commission from 5 USD (35 USD – 30 USD)

How does status program work?
Why should I enrol in status program?
What statuses are there?
How can I upgrade to a higher status?
How can I earn rewards?
What rewards can I get?
What are challenges?
When will my status expire?
Do I need to pay to enrol in status program?
Does the status program allow me to make instant deposits and withdrawals?
How does a faster accumulation of reward points in rewards catalogue work?

What is shares trading?
How do I start trading shares?
How many shares can I trade?
What is the commission for trading shares?
What can I do with the shares I invested in?
Can I use leverage when trading shares?