• 1Account opening
  • 2Personal Area
  • 3Personal information and access data
  • 4Profile verification
  • 5About Octa
  • 6Trading conditions
  • 7Trading accounts
  • 8Trading platforms
  • 9Metatrader 4
  • 10Metatrader 5
  • 11Deposit bonus
  • 12Champion MT4 Demo Contest
  • 13Deposit and withdrawal
  • 14IB program
  • 15Autochartist
  • 16Trade and Win loyalty program
  • 17Octa Copy for Copiers
  • 18Octa Copy for Master Traders
  • 19Status program
  • 20Shares trading
  • How do I sign up?
  • I already have a profile in Octa. How can I create a new account?
  • What type of account should I choose?
  • What leverage should I select?
  • Can I open an Islamic-friendly account?
  • Where can I find your customer agreement?
  • I opened a trading account. What do I do next?
  • How can I open a shares trading account?
  • What is Personal Area for?
  • How do I sign in to my Personal Area?
  • I forgot my Personal Area password. How can I restore it?
  • How do I switch between accounts in my Personal Area?
  • How do I change my leverage?
  • How do I switch my MT4 account to regular or swap-free?
  • Where can I find all of my accounts?
  • How can I hide an account I am not using anymore from my accounts list?
  • How can I close my Personal Area?
  • What is Monitoring?
  • How do I add my account to Monitoring?
  • How do I remove my account from Monitoring?
  • How do I hide my real account balance and positions from Monitoring?
  • Can I have several Personal Areas?
  • Can I have several Personal areas?
  • How do I change my email address?
  • How do I change my phone number?
  • I forgot my trading account password. How can I get a new one?
  • How can I change my Octa PIN?
  • How can I change my Personal Area password?
  • How can I change my trading account password?
  • I lost my trading account password/Octa PIN. How can I restore it?
  • How can I change my investor password?
  • How can I restore or change my investor password?
  • How can I verify my profile?
  • Why should I get my profile verified?
  • I have submitted my documents. How long will it take to verify my profile?
  • Is my personal information safe with you? How do you protect it?
  • Where are your servers located?
  • What are your market opening hours?
  • What are the advantages of trading with Octa?
  • Does Octa take part in CSR programs?
  • How does Octa support sports activities?
  • What is your spread? Do you offer fixed spread?
  • How does floating spread change throughout the day?
  • Do you have requotes?
  • Do you have slippage on your platforms?
  • Do you guarantee stop orders?
  • Is it possible to lose more than I deposited? What if my account balance becomes negative?
  • How does negative balance protection work?
  • Do I need a certain amount of margin to open my order?
  • My order was not executed correctly. What should I do?
  • Do you have any commissions?
  • What trading techniques and strategies can I use?
  • Do you allow hedging/scalping/news trading?
  • What tools do you have to track major news releases and times of high market volatility?
  • What is a price gap, and how does it affect my orders?
  • What happens if I leave my order open overnight?
  • Can I trade cryptocurrency at Octa?
  • Can I trade commodities at Octa?
  • What are commodities?
  • What trading accounts do you offer?
  • Do you offer demo accounts?
  • How can I open a demo account?
  • How do I top up my demo account balance?
  • Why is my demo account deactivated?
  • Why is my real account deactivated?
  • Can I have multiple accounts?
  • What account currencies do you offer?
  • Can I change my account currency?
  • Where can I find the access data?
  • Where can I find access details for my trading account?
  • What trading platforms do you offer?
  • Can I use my account on another platform?
  • Can I run several accounts simultaneously?
  • Can I trade with my Android or iOS device?
  • Do you have a web platform?
  • How do I log into MetaTrader 4 with my account?
  • How do I open an order?
  • What order types are available in MetaTrader 4?
  • How do I set Stop Loss and Take Profit?
  • How do I close an order?
  • Where can I see my trading history?
  • How do I open a new chart?
  • Where do I change chart settings?
  • Why am I unable to open a position?
  • Why I can see only a few currency pairs in MetaTrader 4?
  • What are your stop levels?
  • What do I do if I see 'Waiting for Update' on the chart?
  • Why is the 'New Order' button grey?
  • Why do I see 'Invalid account' in the connection status?
  • Why do I see 'No Connection' in the connection status?
  • Do you provide EAs or Indicators? Where can I download them?
  • How do I log in to MetaTrader 5 with my account?
  • Why can't I log in?
  • How do I open an order?
  • What order types are available in MT5?
  • How do I set Stop Loss or Take Profit?
  • How do I close a position?
  • Why am I unable to open an order?
  • How can I check my trading history?
  • How can I add EAs or custom indicators to MT5?
  • How can I open a chart?
  • How can I customise a chart?
  • How can I add an indicator to a chart?
  • How can I launch an EA?
  • What deposit bonus do you offer?
  • How can I claim the bonus?
  • Does the bonus support my margin on OctaTrader/MT4/MT5?
  • Can I withdraw the bonus?
  • Why am I unable to claim the bonus?
  • How can I check how many lots I need to trade to complete a bonus?
  • Can I claim a bonus before completing the previous one?
  • Where can I see my bonus(es) in OctaTrader, MT4, and MT5?
  • Why was my OctaTrader/MT4/MT5 bonus cancelled?
  • How can I participate?
  • When does the next round start?
  • My contest account is disabled. Why couldn't I join the contest and start trading?
  • What is a trading platform? Which platform should I use for trading?
  • Where can I find my contest rank?
  • Can I join the contest right away after signing up?
  • A round starts tomorrow. Why can’t I log into MT4 trading platform?
  • What are the prizes?
  • What is the duration of each round?
  • When does the current round end?
  • When does registration start, and how long does it last?
  • Who can participate in the contest?
  • What is a contest profile picture? Why should I upload it?
  • I can’t enter my nickname in the registration form, what’s wrong?
  • What’s an initial deposit?
  • Can I withdraw money from my contest account?
  • Where can I download the MT4 platform?
  • Should I download MT4, or can I use the browser version of this platform too?
  • What server should I use for the contest?
  • How do I win?
  • What trading techniques can I use?
  • Are hedging or reverse trading strategies allowed?
  • Where can I see contest ratings and check the current round leaders?
  • Where can I see previous rounds results?
  • Can I trade from my smartphone?
  • Can I use my contest account in another rounds or contests?
  • Can I participate in the contest if my Octa account is not verified?
  • What password should I use for trading on MT4?
  • How can I find contest stats for another contestant?
  • How can I find the list of contestants?
  • Can I change my contest nickname?
  • Can I withdraw the prize if I win?
  • How quickly will I receive the prize money?
  • What are the trading conditions of the contest?
  • How can I deposit my account?
  • When will the deposited funds be credited to my balance?
  • How do USD/EUR exchange rates vary depending on the deposit method?
  • Are my funds safe? Are your accounts segregated?
  • I have submitted a withdrawal request. When will I receive the funds?
  • Do you charge any fees for deposits and withdrawals?
  • What is the maximum amount of deposits?
  • How frequently can I make deposits or withdrawals?
  • Can I submit a withdrawal request if I have open orders?
  • Which currencies can I use to deposit my account?
  • Where can I review my deposit and withdrawal history?
  • How can I withdraw my funds?
  • My withdrawal request status is 'pending'. What does that mean?
  • Why was my withdrawal request rejected?
  • Can I cancel a withdrawal request?
  • I have not received the funds, even though my withdrawal has been processed. What should I do?
  • Can I transfer funds between my real accounts?
  • Are internal transfers instant?
  • Do you charge any fees for internal transfers?
  • Can I apply a deposit bonus to an internal transfer?
  • Who is an IB?
  • How can I open a partner account?
  • What IB commission do you offer?
  • What does 'Active client' mean?
  • What is a 'Valid order' in the IB program?
  • How often is commission credited to partner accounts?
  • Where can I get promo materials?
  • How can I attract clients?
  • What is a trading signal?
  • What is Autochartist?
  • How does Autochartist work?
  • What is Market Report?
  • How often do you send out the reports?
  • How can Autochartist report benefit my trading?
  • What are prize lots? How are they calculated?
  • Should I trade profitably to receive prize lots?
  • Where can I check my prize lots, and what can I exchange them for?
  • Why don't I receive prize lots even though I'm trading?
  • When will my prize lots expire?
  • Can I withdraw prize lots or add them to my balance?
  • Do prize lots affect my deposit bonus lots?
  • The pin is required on checkout. What PIN is that?
  • What address should I use for delivery? Can it be different from the one I specified in my profile?
  • Are gifts delivered for free?
  • Can I change my order?
  • Can I order the same gift multiple times?
  • How long does it take for my gift to arrive?
  • It's been more than 2 weeks since I ordered the gift. Where is it?
  • Can I track my order?
  • Are Trade and Win gifts free of charge?
  • Can I share photos of my gift?
  • How to participate in #TradeAndWin 25 lots raffle?
  • I ordered a gift and it looks different. Why?
  • How can I join Trade and Win?
  • Who can participate in Trade and Win?
  • Can I claim better gifts if I reach a higher status in the Status Program?
  • How does a faster accumulation of prize lots in Trade and Win work?
  • How do I choose a Master Trader to copy?
  • How can I copy from a Master Trader?
  • What is the commission for copying?
  • How do I stop copying a Master Trader?
  • How can I withdraw my profit?
  • Can I stop copying a Master Trader?
  • How can I become a Master Trader?
  • How do I adjust the amount of the commission I charge my Copiers?
  • When do I get the commission from my Copiers?
  • When is the commission charged to my Copiers?
  • How do I receive the commission?
  • How much do I have to pay for using the service?
  • How is the Master Trader commission calculated?
  • Why should I enrol in the status program?
  • Which benefits can I receive from each status?
  • How do I reach a higher status?
  • Do I need to pay to enrol in the status program?
  • How long will it take for my user status to change after depositing a certain amount?
  • Does the status program allow me to make instant deposits and withdrawals?
  • What instruments are in the Forex extended group?
  • Will I lose my status if my overall balance drops below a certain threshold?
  • Does the scope of gifts in Trade and Win depend on my status?
  • What are the VIP events?
  • How does a faster accumulation of prize lots in Trade and Win work?
  • How does the spread reduction work?
  • What is shares trading?
  • How do I start trading shares?
  • How many shares can I trade?
  • What is the commission for trading shares?
  • What can I do with the shares I invested in?
  • Can I use leverage when trading shares?